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Privacy Policy
What personal information do we collect?
Read our Cookie Policy
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering you agree that we store and use your information in our organization in accordance with GDPR in order to fulfill our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.
Resale Policy
In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Nurtihero-approved authorized reseller. We are committed to providing our customers with the highest quality products, and to protect our customers we strictly enforce this policy to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers. By purchasing our products from Nurtiheroblends.com or through an authorized Nurtihero reseller, you are agreeing to our terms and conditions, including this policy. We will actively take legal action against violators.
Shipping & Delivery
**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. We are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has shipped you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package!
After we have received and processed your payment in full, your package will be shipped out within 1 business day. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
Please expect your package within 3-7 business days when choosing Standard Shipping.
Please contact our Customer Service team if you have not received your package within 7 business days of receiving your tracking number.
Nurtihero Blends ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Nurtihero Blends, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Nurtihero Blends does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
**Notice: During Holidays our shipping times can vary due to influx of orders, please be patient as we carefully hand pack each one of your orders with love!
PRIORITY 2ND DAY SHIPPING: Nurtihero has added a feature for our customers to be able to receive their orders faster by purchasing priority shipping through our checkout process! USPS provides us with a 2nd day delivery service to our customers! We ship out the order within 1 business day and then the post office takes it to where it needs to go! USPS has different zones of delivery which are not in Nurtihero's control, therefore a Priority mail package may take up to 3 business days to arrive. The 2nd Day priority service is the USPS's estimation of how long it will usually take to arrive.
INTERNATIONAL ORDERS: Customs Regulations Weather Conditions and other factors may effect shipments that are going to international addresses. These are governed by UPS & USPS and not by Nurtihero Blends. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact our Customer Service team.
Hawaii, Alaska, Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from UPS and can take less or more time, depending on the season, weather and shipping conditions.
APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster!
If you have any questions or issues with your package, please contact our Customer Service team before contacting your bank or financial institution. Our lifestyle specialists are available M-F 9 am - 5 pm EST.
Please keep in mind your subscription will appear as “NURTIHERO, LLC” on your bank statement.
All prices are in USD. If you are outside of the US your bank will convert the charge to your local currency after purchasing.
Cancellation Policy
If you wish to cancel your order, you must submit a cancellation notice immediately. Our Nurtihero Shipping Team work incredibly fast to make sure that you get your tea as soon as possible!
You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices should be sent to our Customer Service team with the subject Order Cancellation. Our office hours are M-F 9 am - 5 pm EST.
Preorder Policy
These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-order") with Nurtihero Blends LLC. Please read these Terms carefully before submitting your Pre-Order of any Nurtihero Products.
By submitting your Pre-Order, you agree to be legally bound by these terms.
You will be charged the full Price of the Products at the time of placing the Pre-Order. Methods of payment accepted are: (1) Credit Card Payment, (2) PayPal (3) Amazon Payment. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
Nurtihero will ship Products according to the order in which the Pre-order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your order in accordance with the Terms, your position will be taken by the next person on the Product Order list.
Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Nurtihero does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Nurtihero is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your Order as provided for in Section 5 below.
Buyer or Seller may cancel this Order by terminating the Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price. If Nurtihero cancels your reservation you will receive a full refund of the Purchase Price.
Under no circumstances will Nurtihero be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event that Nurtihero is held liable for any damages arising out or related to these Terms, your sole and exclusive remedy will be the full refund of your purchase price without interest.
We will use any information that we may collect about you only in accordance with our General Terms and Conditions to which you may refer the Article 10 – Confidentiality (click here)
Nurtihero reserves the right to change any of the terms for any or no reason. We will provide notice of any changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your Order as described in Section 5 above.
Return Policy
This Return Policy is applicable to the original purchaser of a Nurtihero product only. If you are not fully satisfied or the product is delivered in a damaged condition, Nurtihero may accept returns or exchanges of the product purchased directly from Nurtihero through when all of the following conditions are satisfied:
Coupon Code Regulations and Restrictions
Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.
If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.
Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused. Nurtihero Blends assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.
Text/Email Marketing & Notifications
By subscribing to text and email notifications, you are providing Nurtihero Blends your electronic signature expressly consenting to be contacted by telephone or email (including by automated dialing systems, prerecorded messages, SMS and MMS) at the number provided or email, even if the number or email you provide is on a corporate, state, or national Do Not Call list. You understand that your consent is not required to make a purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.
Nurtihero Monthly Auto-Ship Program
No more hassle of ordering online every time you need more Nurtihero! Just subscribe to our monthly detox service and your Nurtihero will arrive to your doorstep every 35 days! With your Nurtihero Subscription Program, you will be automatically enrolled in the Nurtihero monthly service for the following products.
If you choose our Nurtihero Detox Subscription Program you will Save 10% on your initial order and every order from then on! The payment method that you used when purchasing your initial order will be automatically charged every 35 days, unless cancellation is submitted to our Nurtihero Customer Service Team. Your products will be shipped out automatically from our warehouse and shipped to you! We will send you an email reminder 2 days before your order is packaged to give you the opportunity to cancel, pause or stop your auto-ship.
You are able to cancel, pause or adjust your subscription by contacting our Nurtihero Customer Solution Team. If your card has been charged and your Nurtihero order has already shipped - we will not be able to refund your order. If you wish to cancel before your card is charged you can easily do so by contacting our Nurtihero Customer Solution Team!
Shipping will always be fast & free! That way you can continue detoxing with no hassle!
We love our customers too much to release your information to other third party organizations. Nurtihero Blends promises to never release your personal information to other organizations for the purpose of marketing, communication or sales without the customers prior agreement. Nurtihero Blends collects your email addresses and phone numbers in order to email and text you recipes, exercise tips and sales so that you can be up to date on everything!